FRONT OFFICE MANAGER – Douala
K HOTEL
Douala, Littoral, Cameroon
·20 Feb. 2024
·Unspecified
·Trade - Sale - Distribution
·Sales manager
- Oversee the operational activities and implement guidelines, policies, and procedures of the front office department.
- Control budgets according to occupancy and forecasting, and schedules staff accordingly.
- Interact with operating departments to address performance concerns that arise and deliver a luxury guest experience.
- Take part in all scheduled meetings and contribute actively with proper preparation.
- Interview, select, train, appraise, coach, counsel, team, and conduct disciplines actions accordingly.
- Conduct a daily briefing with team members on current key activities.
- Serve as the gatekeeper of all guest data (e.g. CRM, MKG) and make recommendations based on this information.
- Anticipate and address guest issues and establish proactive processes to promote Guest Satisfaction.
- Portray an example of the K Hotel Values, brand standards, and stand as a champion of grooming and appearance guidelines.
- A minimum of 3 years’ experience as a Front office Manager preferably in the luxury setting
- At least a bachelor’s degree in hospitality or related field
- A strong understanding of operational controls, budgeting, forecasting, and scheduling
- A deep understanding of the hospitality industry in Cameroon
- Proficiency in Microsoft Office suites and CRM software.
- Excellent communication, presentation, and negotiation skills
- Strong leadership and team-building skills
- Strong oral and written communication skills – English and French
- Ability to train and develop team members.
- Ability to work effectively in a team-oriented environment and take initiative.
» Years of work experience: Between 3 years and 5 years
» Curriculum Vitae
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