Food and beverage (F&B)manager – Douala
DICALO CONSULTING GROUP
Bonamoussadi, Douala, Littoral, Cameroon
·Postuler au plus tôt
·Non spécifié
·Hôtellerie - Restauration
·Directeur en restauration rapide
- Manage all food and beverage operations and ensuring high standards of food and beverage quality, presentation, and service.
- Develop and implement strategic plans to achieve revenue and profitability targets.
- Build a high-performance team by attracting, recruiting, training and appraising talented personnel, to deliver quality products and exceptional guest experience.
- Create and maintain menus that reflect culinary trends and seasonality, meet guest preferences and drive sales.
- Oversee inventory management, sourcing and stock control to minimize waste, streamline costs, optimise quality and maximize profitability.
- Prepare operational and performance reports and work closely with management to drive overall business efficiency and continuous improvement.
- Implement and enforce health and safety protocols to ensure compliance with regulations and industry standards.
- Handle guest feedback and complaints promptly, professionally, and decisively.
- Enforce an overall culture of excellence, professionalism and compliance.
- Support management in general operations/administration and perform other professional duties as assigned by hierarchy.
- A degree or diploma in hospitality management or related field.
- Professional certifications in food safety or hospitality operations are an advantage.
- Proven experience and track record of success in a similar role. Exposure to premium or high-volume hospitality environments is highly desirable.
- In-depth knowledge of F&B menu items, including wine, spirits, and cocktails.
- Working knowledge of relevant software (MS Office, MS 365, restaurant management software, POS).
- Fundamental business and financial acumen.
- Flexibility in work schedule, including evenings, weekends and public holidays.
- Passion for the hospitality industry and crafting enriching experiences for customers.
- High integrity and zero tolerance for leakages or malpractice.
- Leadership – Strong leadership presence with the ability to command respect and ensure high performance and motivation.
- Customer service – exceptional skills in delivering outstanding guest experiences and receiving feedback.
- Communication – strong verbal and written communication skills for interacting with staff, guests and stakeholders.
- Organizational skills – proficiency in planning, budgeting, scheduling, coordination, monitoring and operational reporting.
- Team management – expertise in training and developing staff, performance management, and effective rostering.
- Ability to interpret numbers, make data-driven decisions and solve problems methodically.
- Self-starter, hands-on, disciplined, detail and execution oriented.
- Proactive, accountable, and solutions driven.
- Bilingual – English and French.
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