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Afrik Travel Manager Sarl

Akwa, Douala, Littoral, Cameroon


15 Oct. 2023




Information Technology - Electronics - Digital


Service Manager

A call center representative is often the frontline of an organization. Call center representative duties includeproviding information about products and services, taking orders, responding to customer complaints, processing returns, and performing countless other activities.
Missions / Responsibilities / Activities
Call Center Agent Job Responsibilities and Duties:
  • Answer incoming calls and respond to customer’s emails
  • Management and resolve customer complaints
  • Sell products and place customer orders in the computer system
  • Identify and escalate issues to supervisors
  • Provide product and service information to customers
  • Research required information using available resources
  • Research, identify, and resolve customer complaints using applicable software
  • Process orders, forms, and application
  • Route calls to appropriate resources
  • Document all call information according to standard operating procedures
  • Recognize, document, and alert the management team of trends in customer calls
  • Follow up customer calls where necessary
  • Upsell products and services
  • Complete call logs and reports
Job Requirements
Call Center Agent Qualifications and Skills
  • High school diploma or equivalent
  • Proficient in relevant computer applications
  • 1-3 years of experience in a call center environment
  • Knowledge of customer service practices and principles
  • Excellent data entry and typing skills
  • Superior listening, verbal, and written communication skills
  • Ability to handle stressful situation appropriately
Your Perks

Applicant profile
» Experience Level: Medium
» Years of work experience: Between 1 year and 2 years
Application Documents
» Curriculum Vitae
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