Software Analyst – Douala
CREATIVE & ACCOUNTING
Douala, Littoral, Cameroon
·Postuler au plus tôt
·Non spécifié
·Informatique - Electronique - Numérique
·Ingénieur informaticien
- Job name: Software Analyst
- Functional attachment: Technical Customer Satisfaction Lead
- Leverage full cross-functional resources within C&A to build long-term win/win relationships with clients.
- Provide user support on various platforms (Power BI, Excel, Dynamics 365, and others customers software).
- Create simplified project specifications to enable stakeholders to have an accurate understanding of customer needs.
- Ensure the availability of all customer processes manuals and training materials.
- Manage all projects’ performance and SLA in order to reach 100% of customer satisfaction.
- Propose new commercial solutions to C&A clients based on the continuous analysis of customers' issues