Relationship Manager, Classic – Douala
ECOBANK CAMEROUN S.A
Douala, Littoral, Cameroon
·14 May. 2024
·Non spécifié
·Banque - Finance
·Autres
Permanent Contract
To deliver high quality service and customer retention approach to managing client relationships to enhance product sales and new client growth targets.
- Deposit growth,
- Revenue generation
- product sales (Cross selling)
- new client acquisition,
- Digital products sales, (Mobile App, Ecobank Online)
- Loan portfolio management
BUSINESS AND FINANCIAL PERFORMANCE
- Proactively develop client relationship, anticipate and provide solutions to client needs and give high priority to client satisfaction, with responsibility for meeting or exceeding agreed performance targets and objectives.
- Work to onboard clients and develop portfolio through the sales of direct banking products and services
- Ensure that client instructions are duly served by applying all standard checks and controls in coordination with other departments.
- Achieve a satisfactory level of knowledge of Classic Banking products and services.
- Handle client queries of day to day nature and assist in resolving clients issues
- Track and provide weekly reports on Portfolio performance at RM level
- Team Player
- Ensure full adherence to Operational Risk and Compliance guidelines e.g. KYC and anti-money laundering measures.
- Constantly monitor credit portfolio to ensure maximum of 3% NPL
- Lead strategic initiatives that will create business growth
- At least 3 years’ experience in Banking, Marketing or Sales in FMCG organization
- Sound business product knowledge and people development performance record
- Good Understanding of operations, technology and customer services to drive the Classic banking business.
- Bachelor’s/Master’s degree preferably in Finance, Accounting, Business Administration, Marketing or related field of study
- Fluent in English & French.
- Customer/market orientated and Networking
- Ability to establish direction and drive execution
- Excellent at delivering and owning results
- Strong interpersonal, influencing and communication skills
» Années d'expérience: Entre 3 ans et 5 ans
» Niveau Académique Minimum: Master
» Curriculum Vitae
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