Customer Success Manager – Douala
CHIPS ANALYTICS
Douala, Littoral, Cameroon
·Postuler au plus tôt
·Non spécifié
·Publicité - Marketing
·Responsable marketing digital
Are you passionate about technology, customer success, and digital marketing? Do you want to play a key role in transforming the healthcare industry with cutting-edge solutions?
As a Customer Success Manager, you will drive customer satisfaction and adoption of our Electronic Health Record (EHR) platform, ensuring that clients maximize the value of our technology.
- Lead and coach a team of account managers focused on selling our innovative EHR platform to healthcare professionals and insurers.
- Collaborate with sales, marketing, and technical teams to deliver impactful product demos, workshops, and presentations to potential clients.
- Ensure proactive account management, addressing client concerns and resolving post-production issues.
- Develop strategies to optimize platform usage, drive engagement, and leverage digital marketing to enhance customer communication and outreach.
- Strong experience in customer success, account management, or sales, ideally within the tech or healthcare sectors.
- Proven digital marketing skills to enhance customer interaction, including experience with digital campaigns and online platforms.
- Excellent communication and problem-solving abilities, with a focus on customer satisfaction and long-term engagement.
- A dynamic and innovative work environment where your ideas are valued
- Great autonomy and flexibility in organizing your work
- Professional development and career growth opportunities
- The possibility to participate in industry events and conferences
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