Receptionist – Douala
K HOTEL
Bonanjo, Douala, Littoral, Cameroon
·09 Mar. 2025
·Non spécifié
·Hôtellerie - Restauration
·Réceptionniste
Located in the Bonanjo District, Douala's economic and financial hub, K HOTEL Douala is ideally situated close to corporate headquarters, banks, and consulates. Inspired by the legacy of Kadji Defosso, the hotel offers a perfect balance of style, luxury, and sophistication. From spacious accommodations and world-class cuisine to exemplary service, we strive to exceed your every expectation. It's more than a place; it's an experience.
Role Description
This is a full-time on-site role located in Douala I for a Receptionist. The Receptionist is the first point of contact for guests and plays a crucial role in ensuring a positive experience during our guests' stay. The Receptionist welcomes guests as they arrive at the hotel and ensures that their journey has gone smoothly. He/she presents the various services offered by the hotel and accompanies guests to their rooms. He/she will then be available to help them make the most of their stay. The Receptionist is also responsible for checking reservations and invoices. When guests leave, he/she ensures that their stay has gone smoothly, and proceeds to check-in and check-out.
- Warmly welcome guests on arrival and provide a professional and friendly check-in/check-out experience.
- Answering guests' questions about hotel services, facilities, local attractions and itineraries.
- Handle guest complaints or concerns in a prompt and professional manner, escalating issues to management if necessary.
- Handle room bookings, cancellations and amendments by telephone, email or in person.
- Ensure that guest information is correctly entered into the hotel's reservation system.
- Coordinate with housekeeping and maintenance teams to ensure rooms are ready for guests.
- Process payments, issue invoices and keep accurate records of transactions.
- Communicate special requests or VIP arrivals to the relevant department.
- Handle and resolve customer issues such as room changes, billing discrepancies or special requests.
- Remain calm and professional in high-pressure situations.
- Promote the hotel's services, facilities and special offers to enhance the guest experience.
- Sell higher quality rooms, catering options or additional services where appropriate.
- Knowledge in Phone Etiquette and Receptionist Duties
- Proficiency in Clerical Skills and basic office management
- Strong Communication and Customer Service abilities
- Excellent interpersonal skills and professional demeanor
- Ability to multitask and work under pressure
- Previous experience in the hospitality industry is a plus
- High National Diploma or equivalent in hotel and catering, hotel management ; additional qualifications in office management are an asset
Postuler Maintenant 
