IT Sales Representative – Yaoundé
SASA B2E CAMEROON
Yaoundé, Centre, Cameroon
·Apply ASAP
·Temporary
·Trade - Sale - Distribution
·Sales Representative
We are looking for a dynamic, results-driven IT Sales Representative with a strong technical background to join our team within an IT services company. The ideal candidate will be responsible for promoting and selling IT products and solutions to corporate clients, while managing after-sales service (SAV) and providing technical follow-up. This role combines commercial skills (70%) with technical IT knowledge (30%).
- Prospect, identify, and acquire new clients (SMEs, large corporations, institutions).
- Promote and sell IT products: hardware (PCs, servers, peripherals), software, licenses, accessories, and networking equipment.
- Propose tailored IT solutions aligned with each client's business needs.
- Prepare commercial offers, negotiate contracts, and close deals effectively.
- Meet and exceed monthly and quarterly sales targets.
- Deliver compelling technical and commercial presentations to potential clients.
- Develop and execute strategic sales action plans to expand market reach.
- Handle, follow up, and resolve after-sales service requests in a timely manner.
- Coordinate with technical teams for diagnosis and resolution of hardware/software incidents.
- Manage product returns, exchanges, and warranty processing with suppliers.
- Monitor intervention deadlines and ensure post-purchase customer satisfaction.
- Document all SAV interventions and maintain an up-to-date client history.
- Build and maintain strong, long-term relationships with clients.
- Understand clients' technical and business needs to recommend the most suitable solutions.
- Ensure high levels of customer satisfaction and loyalty.
- Act as the primary point of contact throughout the sales and after-sales cycle.
- Monitor technological developments, IT market trends, and competitor offerings.
- Prepare weekly sales activity reports and pipeline updates.
- Keep client records up to date in CRM tools.
- Provide field insights to management to improve service offerings.
- Min. HND/BTS in IT, Sales & Marketing, Business Administration, or a related field.
- Any additional IT certification (networking, hardware, maintenance) is an asset.
- Min. 2 years of professional experience in a similar role, preferably in IT product/service sales.
- Experience in SAV management or technical support is highly appreciated.
- Knowledge of the B2B corporate market is strongly desired.
- Good knowledge of IT products: hardware, software, networks, and operating systems.
- Proficiency in MS Office tools and CRM systems.
- Ability to diagnose and technically guide clients on common IT issues.
- Excellent communication, negotiation, and persuasion skills.
- Strong customer service orientation and results-driven mindset.
- Autonomy, rigor, organizational skills, and initiative.
- Professional appearance and customer-focused attitude.
- Bilingual: French and English (written and spoken).
- Preferred age range: 22 to 32 years.
» Experience Level: Medium
» Years of work experience: Between 2 year and 3 years
» Minimum Education Level: Associate's Degree
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