Back Office Customer Analyst – Douala
BELIFE INSURANCE
Douala, Littoral, Cameroon
·07 Sep. 2026
·Unspecified
·Insurance
·Insurance account manager
- Process and analyze contractual services and transactions.
- Manage contractual changes and administrative requests from customers.
- Monitor, coordinate and track customer files.
- Process contract advance files (loans).
- Process partial and total maturities of forward contracts.
- Carry out partial and total contract redemptions.
- Handle terminations (normal, not taken cases, fraud cases).
- Analyze customer requests and identify any unpaid amounts.
- Draft administrative letters to customers.
- Provide customers with their contractual status (payment history, policy status).
- Establish the list of processed files and ensure their transfer to the archives.
- Education: 2–3 years of higher education in insurance, banking, management, finance or equivalent field.
- Experience: 2–3 years' experience in a similar position.
- Good knowledge of life insurance products (advances, surrenders, maturities, cancellations, reinstatements).
- Good knowledge of the CIMA Code and procedures applicable to the processing of customer files
- Good ability to analyze and process benefit files and contractual amendments.
- Good ability to establish and use payment histories to update policies.
- Proficiency in office software (Word, Excel) and business/CRM applications.
- Ability to manage a high volume of files.
- Rigorous, organized and strict adherence to deadlines.
- High sense of confidentiality and professional ethics.
- Bilingual
- Customer file and contract management
- Analysis and processing of policy transactions
- Career growth in a professional and inclusive environment
» Years of work experience: Between 2 year and 3 years
» Minimum Education Level: Associate's Degree
