RELATIONSHIP MANAGER – Douala
ECOBANK CAMEROUN S.A
Douala, Littoral, Cameroon
·08 Nov. 2021
·Permanent / CDI
·Banque - Finance
·Chargé de clientèle de particuliers
- Job level: 5
- Job grade: 3B
- The position is based in Douala.
- NATURE OF CONTRACT:
Permanent Contract
- To deliver high quality service and customer retention approach to managing client relationships to enhance product sales and new client growth targets.
- To deliver on agreed individual targets for deposit growth, revenue, PBT, product sales and new client growth targets.
Business and Financial performance
- Proactively develop client relationship, anticipate and provide solutions to client needs and give high priority to client satisfaction, with responsibility for meeting or exceeding agreed performance targets and objectives.
- Ensure that client instructions are duly effected by applying all standard checks and controls in coordination with other departments.
- Achieve a satisfactory level of knowledge of Advantage Banking products and services
- Produce timely reports for the assigned portfolios.
- Handle client queries of day to day nature and assist in resolving client’s problems in collaboration with other team members.
- Track and provide weekly reports on Portfolio performance at RM level
- Team Player
- Work in close collaboration with CSU team for excellent service delivery and product sales
- Ensure full adherence to Operational Risk and Compliance guidelines e.g. KYC and anti-money laundering measures.
- Constantly monitor credit portfolio and engage timely recovery action to ensure maximum of 3% NPL.
- Provide management reports on sales tracker, DIP and others
- Lead strategic initiatives that will create business growth
- Facilitate and drive migration of Advantage Customers to digital Channels
- Achieve satisfactory performance on business challenges on Advantage Banking Portfolio
- Head, Advantage Banking
- At least 2 years experience in a consumer banking-based line of business.
- Bachelor’s/Master’s degree preferably in Finance, Accounting, Business Administration, Marketing or related field of study
- Customer/market orientated and Networking
- Ability to establish direction and drive execution
- Excellent at delivering and owning results
- Strong interpersonal, influencing and communication skills.
- Punctuality
» Années d'expérience: Entre 2 an et 3 ans
» Niveau Académique Minimum: Licence
» Curriculum Vitae
NB: Only applications matching with the desired profile will be contacted. Ecobank is an equal opportunity employer and will not discriminate based on gender, religion, ethnicity, physical ability, etc…
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