Manager - Wallet and Payments – Douala
MTN CAMEROON
Douala, Littoral, Cameroon
·10 Nov. 2024
·Non spécifié
·Informatique - Electronique - Numérique
·Ingénieur informaticien
Description
Manager - Wallet and Payments.Products and Services (Fintech)
Missions / Responsabilités / Activités
RESPONSIBILITIES
Key DeliverablesThe Manager - Payments & Wallets will be accountable to achieve the following objectives:Strategy Implementation
- Abide by and execute the functional strategy cascaded by the functional lead.
- Assist in review of the functional strategy and roadmap, in collaboration with the Team lead, to ensure its alignment with the changing dynamics of the internal and external ecosystem.
- Monitor and align the direction, strategy, and outcomes of the vertical, both collectively and within individual work areas in MMC, ensuring strict adherence to Group guidelines.
- Lead and deploy integrated solution development and problem-solving approaches across the function.
- Assess and report the impact and benefits of the sub-function to MMC and Group FinCo, providing accurate value metrics. Promote ongoing improvement across all verticals.
- Generate visibility for the true-value contributions of the sub-function within Group FinCo and MMC to drive greater service acceptance and adoption.
- Identify opportunities for new product enhancements across payments & wallet streams to keep MMC at the digital forefront of mobile Application innovations.
- Deliver, supervise, and manage inhouse & third-party MMC Products and Services.
- Play a key stakeholder role across different cross-functional teams involved in developing and managing new and existing payments & wallet products.
- Develop and present user requirements, specifications, product roadmaps, product positioning documents and services roadmap for payments and wallet related apps.
- Oversee documentation of any unexpected anomalies identified in testing with instruction of how to recreate the anomaly.
- Develop and document application test plans based on the requirements and technical specifications.
- Ensure that no release disrupts business as usual.
- Lead strategy, analytics, budgeting activities for the sub-function
- Implement and oversee execution of policies, procedures and guidelines set forth by Product & Services team and ensure team complies with the same
- Implement a governance model to manage the consolidated sub-functional strategy, budgets, and financials, with guidance from Chief Product Officer
- Cascade the Group Fintech budget, analytics, and reporting framework for the sub-function, in collaboration with the Chief Product Officer
- Cascade the product strategy from the Group Finco and build an MMC customized product roadmap for the segment
- Lead the development of the payment strategy in line with overarching divisional goals with emphasis on client experience to deliver growth of merchant ecosystem and mobile payment usages
- Cascade payments solutions designed in the group to MMC and provide inputs for localization
- Oversee design of loyalty solutions and schemes to support the growth of mobile payment
- Provide inputs into customization / localization of Mobile payment solutions and products to support various business segments’ requirements
- Deploy solutions to cover the maximum number of payments use cases
- Ensure payment solutions deliver the best user experience and value to every key stakeholder of the payment ecosystem
- Develop solutions and operational framework to drive growth of both digital and physical merchant ecosystem
- Manage and resolve escalations that have impact on critical path of service delivery
- Develop an operational playbook to drive mobile payment and provide strategic guidance for its implementation
- Oversee the implementation of payment and wallet solutions for new products
- Support to develop and maintain the best value proposition to both consumers and merchants, in collaboration with the Commercial Operations team
- Review and identify key risks, issues, and dependencies and set mitigation actions
- Leverage on analytics, mobile data, and mobile advertising to develop fit for purpose payment solutions
- Work closely with the other teams within MMC and support functions to optimize the revenue generation opportunity and demonstrate strong ROI
- Provide input into the development and implementation of short term and long-term sales plans for the organization
- Analyze organizational dynamics with the prospective customer and develop the most effective products and solutions
- Proactively research and leverage emerging technologies to improve high volume product journeys and overall MoMo payments & wallet Products UI/UX
- Execute other tasks and duties, as assigned
- Support the Channel & Commercial, CVM and BI teams, for developing strategies for the MoMoApp application
- Cascade global design blueprints for MoMoApp and localize the plans to enable consistent user experience
- Monitor MoMoApp’s technical performance, i.e., uptime, penetration, and usage, and provide periodic reports to appropriate stakeholders
- Monitor periodic release of local configurations, upgrades, and updates to the application
- Manage and maintain local instances of the application
- Provide L2 query/incident resolution and escalate all other issues to management & the group
- Support the group in MoMoApp development, as and when required
- Execute other tasks and duties, as assigned
- Implement and execute policies, procedures and guidelines cascaded by the functional lead
- Comply with the set governance mechanisms, under supervision from the functional lead
- Cascade the Group Fintech budget, analytics, and reporting frameworks to the sub-function, as directed by the Chief Product Officer
- Evaluate the efficiency and effectiveness of product strategies and provide suggestions for improvement
- Work closely with Chief Product Officer to develop and deploy product roadmap in MMC, in line with the overall Group strategy, and ensure appropriate prioritization of projects is undertaken
- Conduct extensive market research and formulate user stories for solution optimization
- Customize group provided product design in line with MMC specific local nuances and obtain required signoffs from higher management
- Benchmark best practices in the market, prepare business case and present it to senior management
- Benchmark regional and industry best practices and conduct extensive research to identify appropriate pricing for products. Develop proposals to align product pricing as per market standards
- Monitor revenue and cost for the product portfolio to maintain profitability as per organization strategy and business plan
- Collaborate with the CVM to develop & analyse loyalty/reward programs and manage the loyalty program operations (including reward transactions)
- Research and analyse customer behaviour in specific geography to design loyalty rewards, in line with the overarching guidelines set by Group
- Collaborate with marketing teams to identify potential strategic partners to drive the rewards program
- Manage promotional calendar with third party services to boost sales growth for the business
- Use relevant metrics and measures to monitor existing loyalty & reward programs
- Gather customer feedback on product performance and relay to the group product teams, in a bid to improve product performance
- Manage day-to-day product operations and establish internal best practices to ensure effective utilization of the products
- Strengthen customer feedback loops, and scale product knowledge within MMC
- Manage product service quality to ensure seamless customer experience
- Monitor and analyse traffic loads and capacity within the county's systems and platforms
- Capture Voice of Customer through CSAT surveys, product reviews, complaints etc.
Compétences / Exigences / Qualités
Education:
- A 4-year degree in Computer Science, Engineering, Commerce, or a related field
- MBA/master’s will be advantageous
- Minimum 4 to 6 years relevant experience in a similar position with at least 2 years in a managerial role
- Experience in E-commerce, Fintech, banking is preferred
- Experience working in a global/multinational enterprise with a good understanding emerging markets is preferred
- Product design and customization
- Product pricing
- Loyalty rewards and offerings design and disbursement
- Product operations
- Product strategy and roadmap implementation
- Quality of Service
- Product performance
- Wireframe and use case development
- Agile Methodology
- Scrum Framework
- Sustainability and Ethical Responsibility
- UI/UX
- Continuous improvement
- Data interpretation
- Delivery focused
- Analytics and Interpretation
- Strategic thinking
- Organizational agility
- Digital mind-set
- Decision making
- Conflict resolution
- Project management
- People management
Profil du candidat
» Niveau d'expérience: Expérimenté
» Années d'expérience: Entre 3 ans et 5 ans
» Niveau Académique Minimum: Master
» Années d'expérience: Entre 3 ans et 5 ans
» Niveau Académique Minimum: Master
Documents de candidature
» Curriculum Vitae
NOTE: LES ARNAQUEURS SONT DE PLUS EN PLUS ASTUCIEUX! N'envoyez jamais de l'argent à un inconnu au cours d'un recrutement quelle que soit la raison! Et Si vous devriez le faire, que ce soit à vos PROPRES RISQUES!
Instructions de candidature
Apply Before 11/07/2024, 11:59 PM
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