Call Center Agent – Yaoundé
Nzali-support
Yaoundé, Centre, Cameroon
·Postuler au plus tôt
·Permanent / CDI
·Commerce - Vente - Distribution
·Commercial
- Handle incoming and outgoing calls in a professional and courteous manner.
- Ensure accurate follow-up of customer files in our IT system.
- Achieve individual and team performance objectives.
- Provide high quality customer service by responding to customer questions and concerns.
- Minimum 1 year experience in a call center or similar position.
- Excellent oral communication skills in French.
- Ability to work effectively under pressure.
- Proficiency in computer tools and call management software.
- Strong customer orientation and problem-solving skills.
- Team spirit and ability to collaborate effectively with colleagues.
- Empathy, patience and ability to handle difficult situations.
- Adaptability and flexibility in the face of change and challenge.
- Intrinsic motivation to deliver exceptional service.
» Années d'expérience: Entre 1 an et 2 ans
