Information Technology Support Specialist – Douala
LANA BIO-COSMETICS SARL
Douala, Littoral, Cameroon
·Apply ASAP
·Unspecified
·Information Technology - Electronics - Digital
·Computer engineer
- Technical Support and Information Technology skills
- Troubleshooting and Desktop Computers knowledge
- Experience in Help Desk Support
- Excellent problem-solving abilities
- Strong communication skills
- Ability to work well in a team
- Certifications in relevant IT fields are a plus
- Bachelor's degree in Computer Science or related field
- Install, configure, and maintain computer systems, including desktops, laptops, and mobile devices.
- Provide first-level technical support for hardware, software, and network-related issues.
- Troubleshoot and resolve issues for end-users, ensuring minimal downtime.
- Configure and manage network devices, including MikroTik routers and Cisco switches, to ensure optimal network performance and security.
- Assist with onboarding new employees by setting up IT equipment and necessary software.
- Maintain detailed documentation of network configurations, issues, and solutions in the ticketing system
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