Key Responsibilities

• Guest Reception & Check-in/Check-out
• Welcome guests warmly and professionally upon arrival.
• Handle guest check-in and check-out procedures efficiently.
• Verify guest identification, process payments, and issue room keys.
• Ensure all guest information is accurately recorded in the hotel management system.
• Reservations & Room Management
• Manage room reservations via phone, email, and online booking platforms.
• Coordinate with housekeeping to ensure room readiness for arriving guests.
• Inform guests about hotel amenities, services, and policies.
• Customer Service & Communication
• Respond promptly and professionally to guest inquiries, requests, and complaints.
• Provide information about the hotel, local attractions, transportation, and services.
• Handle guest feedback and escalate issues to management when necessary.
• Administrative & Cash Handling
• Maintain accurate records of guest accounts, payments, and billing.
• Perform daily cash reconciliation and ensure accuracy of all transactions.
• Assist with administrative tasks such as filing, data entry, and correspondence.
• 5.Bilingual Communication
• Communicate effectively with guests and staff in both English and French.
• Assist international guests with language support as needed.

Other Duties

• Coordinate with other departments (housekeeping, maintenance, food & beverage) to ensure guest satisfaction.
• Maintain a clean, organized, and welcoming reception area.
• Perform other duties as assigned by management.

1. Minimum of 2–3 years of experience as a receptionist, front desk agent, or in a similar customer service role, preferably in the hospitality industry.
2. Diploma or certificate in Hospitality Management, Tourism, Business Administration, or a related field is an advantage.

Language Skills:

1. Fully bilingual in English and French (both written and spoken) – mandatory.

Personal Attributes:

1. Dynamic, and energetic – able to work in a fast-paced environment.
2. Clean and presentable – professional appearance is essential.
3. Customer-focused – genuine passion for hospitality and guest satisfaction.
4. Excellent communication and interpersonal skills.
5. Well-organized with strong attention to detail.
6. Proactive and able to work under pressure.
7. Flexible – willing to work shifts, weekends, and public holidays as required.

Technical Skills:

1. Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
2. Familiarity with hotel management systems (e.g., OPERA, Mews, or similar) is an advantage.