Description
Nkwa is a web and mobile application developed by Maealth Technologies Limited to help users plan and save money for goals that matter to them. The platform focuses on making personal financial planning simple, accessible, and secure. By offering intuitive tools and features, Nkwa empowers individuals to build better savings habits and manage resources more effectively. Team members contribute directly to improving users’ financial well-being. The company values innovation, reliability, and a user-centered approach to product development.
Missions / Responsabilités / Activités
The Customer Service Agent is a full-time, on-site role based in Buea. This position is responsible for responding to user inquiries via phone, email, chat, and in-app messaging, providing clear and timely assistance on Nkwa’s features and services. The agent will handle account-related questions, troubleshoot basic technical issues, guide users through app functionalities, and escalate complex matters to the appropriate teams. Daily tasks include documenting interactions, tracking recurring issues, and suggesting improvements to enhance the overall user experience. The role also involves maintaining a friendly, professional tone, educating users on best practices for saving and planning, and contributing to customer support processes and resources.
Compétences / Exigences / Qualités
- Ability to contribute to high Customer Satisfaction through empathetic, solution-focused assistance.
- Experience creating positive Customer Experience across multiple communication channels.
- Excellent verbal and written communication skills in French and English.
- Basic technical proficiency with web and mobile applications and the ability to learn new tools quickly.
- Strong problem-solving skills, attention to detail, and the ability to stay calm under pressure.
- Ability to work on-site in Buea, collaborate with cross-functional teams, and adapt to a fast-paced environment.
Documents de candidature
» cover letter
» Curriculum Vitae
NOTE: LES ARNAQUEURS SONT DE PLUS EN PLUS ASTUCIEUX! N'envoyez jamais de l'argent à un inconnu au cours d'un recrutement quelle que soit la raison! Et Si vous devriez le faire, que ce soit à vos PROPRES RISQUES!
Instructions de candidature
Application Deadline: 20/09/2026
Location : Buea
Send your CV and cover letter to: jobs@mynkwa.com
Postuler Maintenant 
