Description
Nkwa is a web and mobile application developed by Maealth Technologies Limited to help users plan and save money for goals that matter to them. The platform focuses on making personal financial planning simple, accessible, and secure. By offering intuitive tools and features, Nkwa empowers individuals to build better savings habits and manage resources more effectively. Team members contribute directly to improving users’ financial well-being. The company values innovation, reliability, and a user-centered approach to product development.
Missions / Responsibilities / Activities
The Customer Service Agent is a full-time, on-site role based in Buea. This position is responsible for responding to user inquiries via phone, email, chat, and in-app messaging, providing clear and timely assistance on Nkwa’s features and services. The agent will handle account-related questions, troubleshoot basic technical issues, guide users through app functionalities, and escalate complex matters to the appropriate teams. Daily tasks include documenting interactions, tracking recurring issues, and suggesting improvements to enhance the overall user experience. The role also involves maintaining a friendly, professional tone, educating users on best practices for saving and planning, and contributing to customer support processes and resources.
Application Documents
» cover letter
» Curriculum Vitae
NOTE: SCAMMERS ARE MORE AND MORE SMART! Never send money to a stranger during a recruitment process for any reason! And If ever you should, please do so at your OWN RISK!
Appy Instructions
Application Deadline: 20/09/2026
Location : Buea
Send your CV and cover letter to: jobs@mynkwa.com
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